Products Why Insuresys About Contact
Audit Infrastructure for Indian Health Insurance

Where regulatory logic meets claims operations

Insuresys builds structured audit products for India's health insurance ecosystem. One product addresses fraud, waste and abuse at the insurer level. The other protects employees and gives HR the visibility they have never had.

NHCX-native integration
clAImSure — adjudication queue 3 flagged today
Network Hospital — Delhi
Regulation cited  ·  Deduction calculated
High priority
Network Hospital — Mumbai
Regulation cited  ·  Recommended payable shown
Review
Network Hospital — Bengaluru
All checks passed  ·  No irregularities
Cleared
IRDAI regulations as audit logic

clAImSure
Health Insurers  ·  Third Party Administrators (TPAs)
The Problem

FWA costs the industry an estimated Rs. 8,000-10,000 crore annually

India's health insurance sector loses a significant share of claims value to fraud, waste and abuse each year. The issue is not that these patterns are undetectable - it is that the infrastructure to act on them consistently, at scale, does not exist.

IRDAI's regulatory framework provides a clear basis for identifying overcharging and billing irregularities. The gap is in operationalising that framework across every claim, not just the few a manual auditor can review in a day.

  • Billing irregularities follow consistent, documented patterns - room rent misuse, procedure unbundling, consumable inflation - but most pass unchallenged due to claim volumes.
  • Manual audit teams cover a small fraction of total claim flow. The rest settles on trust.
  • Statistical anomaly detection flags outliers, but cannot cite the regulation behind a flag or produce a decision an adjudicator or regulator can stand behind.
  • IRDAI's growing expectations around documented, rule-based decisions make a defensible audit trail increasingly a compliance requirement, not an operational nice-to-have.
The Solution

A structured audit layer built on IRDAI regulations, not statistical proxies

clAImSure applies IRDAI regulations as explicit audit logic. Each claim is reviewed against coded regulatory rules. Where a flag is raised, the specific regulation behind it is cited and a recommended payable is calculated.

The product integrates with existing claims management systems via REST API and is native to the NHCX format. It extends the reach of your adjudication team without replacing their judgement - every decision, including overrides, is immutably logged.

  • Every flag is regulation-backed, not algorithm-generated. Adjudicators get a cited basis, not a score.
  • 100% of claims can be reviewed - not the 10-15% a manual team can physically cover.
  • Adjudicator decisions, overrides and rationale are permanently logged for IRDAI inspection readiness.
  • Works alongside your current CMS - no replacement, no workflow disruption.
What clAImSure covers

Billing pattern detection

Identifies known FWA patterns in line-item billing - the recurring practices that inflate claim values and are explicitly addressed in IRDAI health regulations.

Clinical benchmarking

Flags admissions and procedures that fall outside expected clinical norms for a given diagnosis - a key indicator of waste that manual review cannot assess at volume.

NHCX-native ingestion

Accepts NHCX-format structured data, scanned documents and batch exports. Designed to sit alongside your existing infrastructure, not replace it.

Cited flag output

Each flag references the IRDAI regulation it is based on and shows a recommended payable - not a black box score. Your adjudicator sees the logic, not just the result.

Adjudicator workflow

Flags are routed to your team for a final decision. Acceptances, overrides and escalations are all supported - with mandatory reason capture for overrides.

Immutable audit log

Every flag, decision and override is permanently recorded with timestamp and regulatory citation. Exportable for IRDAI inspections without manual reconstruction.

clAImBuddy
Corporate CHROs  ·  Insured Employees
The Problem

Employees are overcharged. CHROs cannot see why premiums keep rising.

Most employees encounter their policy's limitations at the worst possible moment - already hospitalised, already handed a bill, with no knowledge of what is covered, what is excessive, and what they can challenge.

For CHROs, the picture is equally opaque. Group health premiums rise year on year. Renewal negotiations happen with no counter-data. The insurer cites claims ratios. The CHRO has nothing equivalent to push back with.

  • Hospital billing irregularities affect a significant share of employee claims. Most employees absorb the out-of-pocket cost without knowing they had grounds to dispute.
  • Social fraud - where billing inflation normalises quietly across employee groups - raises claims ratios and directly drives renewal premium increases, with no visibility to HR.
  • CHROs lack hospital-level cost data, utilisation trends and claims audit history - the basic inputs needed for an informed renewal conversation with the insurer.
  • The TPA audits on behalf of the insurer. No one audits on behalf of the employee.
The Solution

Bill audit for employees. Group health intelligence for HR.

clAImBuddy works at two levels. For employees, it reviews hospital bills before they are signed - identifying overcharges, policy mismatches and disputable items, and guiding the employee through what to do next.

For the CHRO, it provides a consolidated view of group health claims activity: cost trends by hospital and diagnosis category, utilisation patterns, and an audit trail that can be used in renewal negotiations.

  • Employees check bills before signing. Overcharges are flagged with a clear basis for dispute.
  • Policy entitlements are explained in plain language at the moment the employee needs them.
  • HR gets a dashboard that shows where group costs are being driven and by what - for the first time.
  • CHROs walk into renewal meetings with data, not just the insurer's claims ratio as the only number on the table.
What clAImBuddy covers

Employee bill review

Employees submit hospital bills before signing. clAImBuddy identifies overcharged items, policy mismatches and disputable charges in plain, actionable language.

Policy entitlement guidance

Translates group policy terms into clear guidance at the point of use - what is covered, what is not, and what an employee is entitled to claim before they commit to paying.

Dispute support

Where an overcharge is identified, clAImBuddy gives the employee the basis to dispute it - with the specific grounds clearly stated and a record of the interaction maintained.

HR analytics dashboard

CHROs see group claims activity over time - cost by hospital, diagnosis category trends, utilisation patterns and audit outcomes. Data that does not currently exist in one place.

Renewal preparation

Gives CHROs a documented audit record and cost trend analysis to use in insurer renewal discussions - so the conversation is not one-sided.

CHRO endorsement model

clAImBuddy is deployed at the corporate level and made available to employees through the HR function. No individual sign-up friction - access comes through the employer.

How it looks for an employee
clAImBuddy — bill review 2 items flagged
City Hospital — Discharge summary
Submitted before signing
Room charges (3 nights) ₹18,000
Consumables (itemised) ₹8,400
Surgeon fee ₹22,000
Physiotherapy (12 sessions) ₹9,600
Anaesthesia ₹11,000
2 items worth reviewing before you sign
Consumables may be a duplicate charge - your policy covers these within the package rate.
Physiotherapy sessions exceed the standard recovery norm for this procedure.
Before signing
Employee reviews the bill while still in hospital — not after paying
Plain language
Every flag is explained in terms an employee can act on, not insurance jargon
CHRO visibility
Every review feeds into the HR dashboard — hospital patterns, cost trends, audit outcomes over time
Why Insuresys

A different starting point

Most audit tools in Indian health insurance are built on statistical pattern matching. Insuresys starts from regulation - and that changes what the output can be used for.

01

Regulation as logic, not reference

IRDAI regulations are coded as the actual audit rules, not cited post-facto to justify a statistical flag. Every output has a regulatory basis that can be read, explained and defended.

02

The adjudicator stays in control

clAImSure is audit support, not an autonomous decision engine. Every flag goes to a human decision. That decision, and its reasoning, is what gets logged - not just the system's output.

03

Dual-side coverage

clAImSure addresses the insurer's leakage problem. clAImBuddy addresses the employee's information problem. Both sides of the same claims ecosystem, with a consistent data foundation underneath.

04

DPDP Act by design

Data minimisation, purpose limitation and consent architecture are built into both products from the ground up - not layered on after. India's Digital Personal Data Protection Act, 2023, is treated as a product constraint, not a legal afterthought.

05

Works within existing infrastructure

Neither product requires the buyer to change their claims management system. REST API integration and NHCX-native ingestion mean clAImSure fits into existing workflows. clAImBuddy deploys through the corporate HR function.

06

Domain-first, technology-second

Insuresys is built with an advisory board of retired senior insurance professionals - underwriting, claims operations, TPA management and regulatory affairs. The product logic comes from the domain, not from what the technology makes easy.

Capability clAImSure Statistical anomaly tools Manual audit
IRDAI regulations coded as audit logic Core design principle ~ Post-facto reference only ~ Inconsistent by auditor
Regulatory citation per flag ~ Depends on auditor
Coverage across claim volume 100% automated 100% automated Typically under 15%
Adjudicator decision log Immutable ~ Basic
NHCX-native ingestion ~ Partial
DPDP Act compliant by design ~ Not applicable
insuresys
"Health insurance claims should settle accurately, consistently and transparently. That is the standard we are building toward."
Mission

Accurate claims settlement, at scale

Insuresys exists to make health insurance claims more accurate and more transparent in India. Not by replacing the people who process them, but by giving them better tools - and giving the insured a fair position for the first time.

Approach

Audit-first, regulation-grounded

We start with what IRDAI says, not with what a model predicts. The regulatory framework already provides the logic needed to identify most FWA patterns in Indian health claims. Our job is to encode that logic reliably, apply it consistently, and make the output usable by a real adjudicator or CHRO - not just a data team.

Machine learning plays a supporting role where appropriate - improving extraction quality, surfacing anomaly candidates for rule review. It does not generate flags independently.

DNA

Domain knowledge before technology

Insuresys was founded at the intersection of technology capability and insurance domain knowledge. The advisory board comprises retired senior executives from India's insurance industry - covering underwriting, claims operations, TPA management and regulatory affairs. They are active contributors to product design, not passive names on a page.

The problems clAImSure and clAImBuddy address were identified through extended conversations with people who have spent careers inside the ecosystem. The product logic reflects that, and continues to be shaped by it.

Founder

Technology depth, insurance context

Insuresys is led by its founder, who brings a background in AI product development and financial services technology. The decision to build in health insurance FWA came from a structured analysis of where regulatory infrastructure and technology capability had the largest gap in India - and where that gap had the clearest economic consequence.

Timeline

Where we are

Complete

Backtesting and rule design

IRDAI regulations mapped and encoded. Core audit logic tested against historical claims data. FWA pattern taxonomy validated with advisory board input.

Current

First insurer engagement

In conversations with insurers and TPAs to structure a 90-day proof-of-concept pilot. Focused on demonstrating flag accuracy and workflow integration ahead of any commercial discussion.

Pilot

Structured pilot - insurer or TPA

Live claims processing alongside the partner's existing adjudication workflow. Output measured against actual settlement decisions. Pilot designed to be self-contained with no long-term commitment required.

Go-live

Integration and commercial launch

Full CMS integration, NHCX connectivity confirmed, adjudicator training completed. clAImBuddy corporate rollout initiated in parallel through CHRO partnerships.

Contact

To discuss a pilot or learn more, write to us at hello@insuresys.in

Bengaluru, India  ·  We respond within 48 hours